Purchasing

Product Information 

All Warm Heart Bears are original, handmade pieces created with adult collector or home décor in mind. It is important to note that because of tiny embellishments and accessories, the bears and are not toys. My bears are not intended for children under the age of 14.
 
All bears are designed, hand crafted and finished by Carolyn Robbins. Each bear or animal is uniquely created with the intention not to duplicate a previous bear, however the designs and materials may be repeated.
 
The materials used are sourced from specific teddy bear making outlets. Materials include mohair, alpaca, sassy fur and viscose. Glass eyes, stuffing, steel show for weight and cotter joints.
 
Although every effort is made to be as accurate possible, all sizes and measurements are approximate.
 

Images 

All images of the products on this site are for illustrative purposes only. Every effort has been made to display the colors accurately. Each computer displays the colors differently and may not reflect the true color. Your product may vary slightly from the images you see.
 
©Copyright - Warm Heart Bears. All Rights Reserved. Images, text, photographs, designs and other medium used are my copyright and I reserve all rights, this means you man not use them, for any purpose, without my express written permission.
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Ordering Information

  • All bears and animals listed are available for purchase on a first-come, first-serve basis
  • Please use the add to cart button to make a purchase
  • You will receive email confirmation of your order
  • The bear will ship immediately
  • Full Terms and Conditions of Sale can be found here
  • If you would like advance notice of my online shows and news, please subscribe to our mailing list

Payment

All prices are in U.S. currency. If you would like to convert your currency to U.S. dollars, the Universal Currency Converter provides this service for you.
  • Check out with PayPal or enter a credit card. PayPal is very secure and you don’t need a PayPal account to use the service. They also have a “Pay Later” option that can be used as lay-away, and the bear ships immediately. Orders will only be posted to the address shown on the PayPal account at the time of purchase
  • Full Terms and Conditions of Sale can be found her 

Special Requests 

  • Custom orders require a deposit of $50.00 which is non-refundable.
  • Please allow 6-8 weeks to complete your bear. This greatly depends on how many orders I currently have and my show schedule.
  • I will email you several photos of your bear and upon your approval, the balance will be due via a PayPal invoice
  • Your bear will be shipped to you
  • Contact me with your request

Postage

  • Inside the USA: $12.00 - Outside the USA: $48.00 This cost is added to the price of the bear and will be paid by the customer
  • Bears are shipped via the United States Postal Service with Priority Mail, one business day after payment is received
  • Packages are fully insured for their retail value with tracking and no signature required
  • Choose the correct postal destination when making your purchase
  • Under-payment of shipping for your destination will result in a separate invoice being sent to cover the difference in cost
  • If more than one item is ordered, over-payment of shipping is kindly refunded
  • Orders will only be posted to the address shown on the PayPal account at the time of purchase
  • All bears are shipped — Foreign and Domestic — in accordance with United States Postal Service Regulations. International mail is subject to customs examination in the destination country. I am not responsible for any customs taxes in your destination country.

Lay-away 

There are two options for a lay-away purchase. First option is to contact me to use a two-month payment plan. Please use the form on the contact page to make your request.
  • A PayPal invoice will be sent to you for the first partial payment upon the point of ordering, the shipping is added to the adoption fee and the first payment is 50% of that amount, and is taken as a none refundable or transferable deposit
  • ​A second PayPal invoice will be sent one month from the original purchase, for the remaining 50% of the purchase price.
  • Once payment is received in full, I will post your bear to the address shown on the PayPal account.
The second option is to use the PayPal “Pay Later” option, and the bear ships immediately. This option allows for monthly payments up to six months.
  • ​Layaway is not available on commission orders 

Returns 

  • Because all items are described as accurately as possible, and include approximate size in the description, All Sales Are Final
  • Realize that colors may differ slightly on different monitors
  • Should you have any questions, please ask before purchase
  • View the full Cancellation Terms and Return Policy 

Contact Me 

It is my goal to provide you with unique bears and great customer service. I am always happy to hear from teddy bear collectors and other artists, so do not hesitate to contact me using the form on the Contact Page. I appreciate your business and support.