In the world we now live in, sometimes packages go missing after they are delivered and before they are picked up from a front porch, or designated hiding place.
Therefore, due to several situations, we have had to make a change to the shipping costs. The shipping costs are now USA $15, and International is $50.00. If the shipping you have paid is $3.00 over the amount collected, you will receive a refund for the difference.
This increase includes the addition of a signature required on all packages. With the ever increasing chance of stolen and lost packages, this will hopefully help in making sure the packages are delivered to the correct person. It should also bring us both peace of mind, in knowing that when you are spending a large amount on a purchase, you will receive the item. We apologize if that requires a trip to the post office to accept your package, but it is a safer way to go.
Please make arrangements to sign for your package. We also suggest that when you know you are going to be away from home for an extended period of time, let us know and your package will be held and shipped when you have returned. That way your package will not sit at the post office and possibly "go missing" or be returned.
We know the disappointment of not receiving your package, and going through the difficulty of having the post office figure out where the package was delivered is a pain.
When a package is stolen, the post office will not refund the insurance as they completed their delivery. The only recourse then is to file a police report, which does not get the package back, and we are both out the money. Warm Heart Bears is equally not responsible as the item was created and shipped. The all sales final policy does not allow us to refund your money. Therefore, due to the one-of-a-kind nature of all Warm Heart Bears and animals, it is extremely difficult to reproduce a second item to replace the one that was not received.